ARK TREATMENTS

ARK IMPLANTS

Complaints

Your concerns matter to us

At Ark Dentistry, we’re committed to delivering exceptional care and a positive experience at every stage of your journey.

If something hasn’t met your expectations, we want to hear from you. Raising a concern gives us the opportunity to understand what happened, put things right where possible, and continually improve the care and service we provide.

We’re here to listen

You can make a complaint in whichever way feels most comfortable for you. You can contact us:

  • By telephone: For complaints relating to your care or experience at a specific Ark Dentistry practice, please contact the relevant practice directly:
  • By email: info@arkdentistry.co.uk
  • By post: Unit 22/23 Howley Park Business Village, Pullen Way Leeds, LS27 0BZ

You can also make a complaint through someone acting on your behalf.

When contacting us, it’s helpful to provide as much detail as possible, including what happened, when it happened and what you would like us to do to resolve your concerns.

What happens when you complain?

Every complaint is taken seriously and considered objectively.

We’ll acknowledge your complaint and, where necessary, may contact you for further information so we can fully understand your concerns.

We’ll review the relevant records and communications and investigate the circumstances surrounding your complaint.

Where a complaint can be resolved within three business days, we’ll provide you with a written summary confirming the outcome.

For complaints requiring further investigation, we’ll provide a written response as soon as possible and aim to issue our final response within eight weeks.

Our response will explain the outcome of our investigation and, where appropriate, any action we’ll take to resolve the matter.

If we need more time

In some circumstances, a complaint may require a more detailed investigation.

If we’re unable to provide our final response within eight weeks, we’ll write to you explaining the reason for the delay and provide an indication of when we expect to complete our investigation.

Where applicable, we’ll also explain your right to refer your complaint to the Financial Ombudsman Service.

Financial complaints

Some complaints may relate specifically to our regulated financial services, such as credit broking.

If your complaint relates to a regulated financial service and you remain dissatisfied following our final response, you may have the right to refer your complaint to the Financial Ombudsman Service.

Further information about the Financial Ombudsman Service can be found on their website.

Your feedback helps us improve

We see every complaint as an opportunity to learn.

Where appropriate, we’ll look beyond the individual concern to understand why it happened and whether there are changes we can make to prevent the same issue from happening again.

This may include reviewing our processes, improving our systems or providing additional training to our team.

All complaints are recorded and monitored to help us identify recurring issues and continually improve the experience we provide.

We’re here to help

If you have a concern, please speak to us. We’ll always aim to listen carefully, understand what has happened and work with you towards a fair resolution.

Your care matters to us, and so does your experience with Ark Dentistry.