Complaints Policy – Ark Dentistry
Last updated: 17/04/2025
At Ark Dentistry, we are committed to providing the highest standard of care in a friendly and professional environment. However, we understand that sometimes things may not go as expected. If you are unhappy with any aspect of your experience with us, we want to know so we can put things right and learn from it.
How to Make a Complaint
If you have a complaint or concern about the service you have received, please let us know as soon as possible. You can make a complaint:
In person – speak to any member of our team or ask to speak to the practice manager.
By phone – call us on 01484 629683
By email – send your complaint to info@arkdentistry.co.uk
In writing – address your letter to the Practice Manager at:
Ark Dentistry
16 Acre Street
Huddersfield
HD3 3DU
What Happens Next
We take all complaints seriously and aim to resolve them promptly and fairly.
We will acknowledge your complaint within 3 working days of receiving it.
We will investigate the matter fully and aim to provide a full response within 10 working days. If it will take longer, we will keep you informed.
We will discuss the outcome with you and any actions we propose to take.
Confidentiality
All complaints are handled with sensitivity and in confidence, in accordance with data protection regulations.
Still Not Satisfied?
If you are not satisfied with how we have handled your complaint, you can refer your complaint to the relevant external organisation:
For NHS treatment:
NHS England
Email: england.contactus@nhs.net
Tel: 0300 311 22 33
Website: www.england.nhs.ukFor private treatment:
Dental Complaints Service
Tel: 020 8253 0800
Website: www.dentalcomplaints.org.ukIf you have serious concerns about professional conduct:
General Dental Council (GDC)
Website: www.gdc-uk.org
We value your feedback and always aim to use it to improve our services. Thank you for helping us maintain high standards of dental care at Ark Dentistry.